Terms & Conditions
The Pet Project (TPP) is an online platform (“Website”) that connects pet parents with pet lovers who wish to host pets at their homes for a certain predetermined period of time (“Service”).
The User Agreement is subject to changes from time to time and will be updated on the Website.It is your responsibility to review the same from time to time. You will be deemed to have accepted the User Agreement as amended, if you continue to access the Website after the modifications are posted on the Website.By accepting the User Agreement, you automatically accept the following as well
All individuals or entities who wish to be pet hosts are required to mandatorily register themselves with us, using the registration process provided on this Website. Pet parents, who wish to avail the Services of the Website have the option of registering via, the Website or sending us your requirement via, an email at the email id provided on the Website.
By registering yourself as a host or a pet parent on the Website or sending us an email with your requirements for your pet, you agree to offer to host pets of third parties at your house, as per the guidelines and requirements of this Website only, provided you are:
Competent to Contract under the Indian Contract Act 1872
Not a Minor
If an entity wishes to register as a host on the Website, an authorized representative of that entity will also be required to register as the authorized representative of that and contact person for that entity.
Your Account and Registration Obligations
If you use the Website as a registered host or registered pet parent user, we will create your profile based on information provided by you. . We shall limit access of your details to Username, Profile Picture of you, your pet and a brief description. We do not display any other personal details such as Phone Number, Email, Home Address or any other social media credentials to safeguard your privacy. You agree to converse only with us and any third parties through the TPP channels.
Direct dealing between the host and the pet parent will be outside of the purview of TPP, and TPP will not be held accountable for any communication/ transaction or for any act or omission in relation thereto.
Representations and Obligations of Hosts and Pet Parents
By agreeing to serve as a host and board pets or provide other pet-related services to a pet parent, you expressly agree to assume the risk of any damages, including damage to your property or bodily injury, which you or anyone else present in your residence may suffer. It is the sole responsibility of hosts to make decisions that are in the best interests of themselves and their pets including, the pets they are hosting. It is strongly recommended that all hosts schedule a "Playdate" (i.e., the first formal meeting arranged between the host, the pet and the pet parent) with all pets and pet parents before providing pet boarding or other pet related services to mitigate as many risks as possible.
Should you agree to serve as a host and you have any adults and children under the age of 18 at your home, you agree and acknowledge as follows:
We agree that we (the adults and I, on behalf of my children/child/ward) are voluntarily agreeing to board a pet belonging to another at our home. I am assuming, on behalf of myself and/or my children/child/ward, all risk of personal injury, death or disability to me and/or my child/ward that might result or arise from the boarding of this pet in my home, or any damage, loss or harm to my body or personal property which I or my children/child/ward may incur. I understand that the risks that come with boarding a pet who is not accustomed to me, my children/child/ward, and my home and that it has inherent risks; and
I agree on behalf of myself and/or my children/child/ward and my/their personal representatives, successors, heirs, and assigns to indemnify and hold harmless, The Pet Project Private Limited, its affiliates, officers, directors, agents, employees, and customers (“Releasees”), from any and all claims, liability, actions, expenses, etc., arising out of the boarding of this pet in my home. I expressly release and discharge the Releasees from any and all liability, claims, demands or causes of action whatsoever arising out of any damage, loss, personal injury or death to me and/or my children/child/ward, while the pet is boarding in my home.
This release is valid and effective whether the damage, loss or death is a result of any act or omission on the part of any of Releasees or from any other cause. This waiver and release of all liability includes, without limitation, any injuries, illness, or accidents, which may occur as a result of the pet boarding in my home. By proceeding with this transaction, I understand that I voluntarily give up my right to sue the above mentioned parties.
The pet parents should ensure that the host is provided with contact information to reach the pet parent in the event an emergency medical situation arises involving a pet parent’s pet. The pet parents and hosts acknowledge and agree that, to the extent any situation arises where the pet parent's pet is required to receive emergency veterinary care while in the care or custody of the host, the host shall make reasonable efforts to contact the pet parent and notify him or her of the situation. In the event the host wishes to notify us of the situation, the host should contact us at +91 9920642109 or +91 9820267713. We shall make reasonable efforts to contact the pet parent to notify them of the situation. If the pet parent cannot be reached following reasonable efforts, the pet parent hereby authorizes the host to authorize care on his/her behalf in order to promptly treat pet parent’s pet. The pet parent acknowledges and agrees that the costs of any such treatment for emergency medical situations is the sole and exclusive responsibility of the pet parent and that pet parent shall be liable to fully reimburse costs incurred by the host thereto. The determination of what constitutes an emergency medical situation in relation to such coverage is at the sole and exclusive discretion of the host.
Fees & Commissions
Please read through the fees and credit policy, which hereby comes into effect. The fee and credit policy may change from time to time to suitably modify existing Services or to include more Services offered on the Website.
All such new fee inclusions, and modifications will be updated on the Website and become effective immediately after they are posted on the Website for all transactions commencing from the date such inclusions and modifications are updated on the Website.
Fees & Services will be quoted in INR until such time as other currencies are included for transactions.
Pet Parents are required to make 100% payment in advance to The Pet Project Private Limited, after the playdate as confirmation of the booking. A 10% transaction fee is charged to the Pet Parent per transaction.
Hosts will be paid within 48 hours, of the pet safely returning home. A 10% transaction fee will be charged to the Host per transaction.
Cancellation policy varies from host to host so please go through the host cancellation policy before making any booking. TPP doesn’t interfere with Hosts/User cancellation policy.
Use of the Services Your confirmation, as a pet parent, to allow your pets to board with a registered host on the Website is a firm commitment, a contract to permit your pet to be boarded by the registered host, or any other confirmation of Services on the Website shall be treated in the manner, and You shall be obligated to complete the transaction with TPP.
An action to utilise hosting or other services via/on the Website may be increased in price or quantum later but may not be withdrawn.
We strongly advise you not to test the Website with false offers to host or false offers to have your pets hosted or in any other manner falsely undertake any of the services offer on the Website, as it will put you at substantial personal legal risk. We also strongly advise you not to impersonate another or hide your true identity. It is an offence to use a false name, other false personal information or a known invalid/ unauthorized credit/ debit/ cash card. Willfully entering erroneous or fictitious information may result in prosecution by us.
Platform for Communication
The Website is only a venue or a platform where users may meet and interact with one another and with TPP for their transactions. We are not and cannot be a party to or control in any manner any transaction between two users of the Website. Consequently:
All commercial / contractual terms are offered by and agreed to between the hosts and the pet parents alone, with TPP representatives as mediums of communication. The commercial / contractual terms between the host and the pet parent include, without limitation, price, other costs, discounts, payment methods, payment terms, date, period and mode of delivery, warranties related to the services and post-hosting services, if any. We do not have any control or determine or advise or in any way involves itself in the offering or acceptance of such commercial / contractual terms between the Users.
We are not responsible for any non-performance or breach of any contract by either the host or the pet parent (including any registered user or guest user). We cannot and do not guarantee that the concerned users will perform any transaction concluded on the Website. We shall not and are not required to mediate or resolve any dispute or disagreement between Users.
We do not make any representation or warranty as to the services provided by the host as well as the Services, i.e., the platform services (such as quality, worth, marketability, etc.) of the Services offered by us via, the Website.
We are only providing a platform for communication and it is agreed that the contract for any of the services shall be a strictly bipartite contract between the host and the owner. We are not responsible for unsatisfactory or delayed performance of services, negligence on the part of the host, injury or damages or delays as a result of the host, the pet parents or the pets.
We are not responsible for unsatisfactory or delayed performance of services or damages or delays. All offers to host are made by the hosts directly and are only for a restricted time and only for the available period as offered by hosts. You shall independently agree upon the manner and terms and conditions of delivery, pick-up, payment, insurance (if any) etc. with the other users that you transact with.
If you are a registered host or pet parent on the Website, we encourage you to post feedback on the Services availed via the Website after each such Service has been concluded.
When you register with the Website and create a user I.D., you will be required to provide certain information about yourself to us. As indicated above, some of the information that the Website may ask You to provide will be identified as mandatory and some as voluntary. If You do not provide the mandatory information, You will not be able to register yourself on the Website. Similarly, if you wish to delete your information that is mandatory, you will no longer be eligible to avail the Services offered by us on the Website.
You represent that all information that will be provided by you via, the Website shall be true to your knowledge and belief and that you shall not impersonate a third party or provide any false information in relation to your identity, your residence, your pet, or any other information that may be required for the performance of services by the parties.
Solely to enable us to use the information you supply us with, so that we are not violating any rights you might have in your Information, you agree to grant us a non-exclusive, worldwide, perpetual, irrevocable, royalty-free, sub-licensable (through multiple tiers) right to exercise the copyright, publicity, and database rights (but no other rights) you have in your Information, in any media now known or not currently known, with respect to your information.
You represent and confirm that you shall be the sole and exclusive legal owner of all animals, items, goods or products of any description that you wish to offer for hosting or as a host on the Website. You shall have absolute right, title and authority to deal in such items, including your pets and your hosting location.
In the event that any transaction or attempted transaction relating to any item, good or service which is violative of this User Agreement or applicable law comes to your knowledge, you shall take all steps to inform us of the same.
From time to time, you shall be responsible for providing information relating to the services proposed to be provided by you. In this connection, you undertake that all such information shall be accurate in all respects. You shall not exaggerate or over emphasize the specifics of such services so as to mislead other users or us in any manner.
You shall not attempt to or circumvent or manipulate our Fee structure, the billing process or Fees owed to us.
Without limiting other remedies, we may limit your activity, immediately remove your information or offers, or end your listing, warn other users of your actions, immediately temporarily/indefinitely suspend or terminate or block your registration, and/or refuse to provide you with access to the Website in the event, but not limited to:
If We are unable to verify or authenticate any information you provide; or
If it is believed that your actions may cause legal liability for you, other users or us.
We may at any time at our sole discretion reinstate suspended users. A user that has been suspended or blocked may not register or attempt to register with us or use the Website in any manner whatsoever until such time that such user is reinstated by us. Notwithstanding the foregoing, if you breach the User Agreement or the documents it incorporates by reference, we reserve the right to recover any amounts due and owing by you to us and to take strict legal action including but not limited to a referral to the appropriate police or other authorities for initiating criminal or other proceedings against you.
Thepetproject.in and its suppliers, affiliates and service provider provide the Website and services "as is" and without any Warranty or condition, express, implied or statutory and specifically disclaim any implied Warranties of title, merchantability, fitness for a particular purpose and non-infringement. You expressly agree that your use of the Website at your own risk.
Limitation of Liability
In no event shall Our or our suppliers, affiliates, agents, directors, consultants and other service providers be liable for any direct, indirect, incidental, special, incidental, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses arising out of or in connection with the Website, its services or this agreement (however arising, including negligence).
Our liability in any circumstance is limited to the amount of fees, if any, paid by you to us for that transaction.
We assume no liability whatsoever for any monetary or other damage suffered by you on account of:
The delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Website.
Any interruption or errors in the operation of the Website.
Any damage or harm caused to the pet or its belongings due to any negligence or otherwise of the host.
Any damage or harm caused by the pet, to the person or property of the host or any third party while the pet is boarding with the host.
You shall indemnify and hold us harmless and (as applicable) our directors, subsidiaries, affiliates, third-parties and their respective officers, directors, agents, and employees, from any claim or demand, or actions including reasonable attorneys' fees, made by any third party or penalty imposed due to or arising out of your breach of the User Agreement, any other Rules and Policies, or the documents incorporated by reference, or your violation of any law, rules or regulations or the rights of a third party or any claims made by a host or a pet parent against us in relation to a transaction involving you. You expressly release and indemnify us and our officers, directors, agents, consultants and representatives from any cost, damage, liability or other consequence of any of the actions of the users of the Website and specifically waive any claims that you may have in this behalf under any applicable law.
None of the provisions of the User Agreement shall be deemed to constitute a partnership or agency between you and us and you shall have no authority to bind us in any manner whatsoever.
Except as explicitly stated otherwise, any notices shall be given by postal mail on behalf of us at TPP Pvt Limited 41, Maker Tower B Cuffe Parade, Mumbai 400005. (in Our case), or to the email address you provided to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give you notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing.
If any clause of the User Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the User Agreement.
This User Agreement sets forth the entire understanding and agreement between you and us with respect to the subject matter hereof.
At our sole discretion, we may transfer our rights and obligations (also known as "assign") under this User Agreement without your prior express consent, provided that we assign the User Agreement on the same terms or terms that are no less advantageous to you.
This User Agreement shall be governed and construed in accordance with the laws of India and courts in Mumbai alone will have jurisdiction to hear any disputes in relation thereto.
The information contained on this Website is subject to change without notice.
Copyright © 2016. The Pet Project Private Limited
All rights reserved.